Terms of service

Aftercare Advice
Drink plenty of water. Avoid eating a heavy meal for up to 2 hours. Avoid alcohol & smoking for up to 24 hours. Rest and relax after your treatment. 

Cancellation Policy
Should you need to cancel or reschedule your appointment, 48 hours notice is required to prevent a 50% charge of the missed appointment being implemented. Upon booking your appointment, you will be required to enter card details to secure your space. No payment is taken unless you are cancelling within the 48 hour notice period, or you are a ‘no-show’ on the day of your appointment with no notification, whereby a full 100% treatment cost will be charged for using your card details given when booking. We do remind you via text of your appointment 24 hours before your appointment and would appreciate it if you’d cancel as soon as possible if needed, so we can allow the slot to re-open for other clients.​

Late Arrival Policy
We stick to a strict timescale, and to ensure appointments do not end up running over throughout the day, we request that all clients fill out their consultation form prior to coming. Please be aware that if you attend your appointment late we may need to reschedule to a more suitable time, we can only wait a maximum of 15 minutes after your appointment time to be able to start your appointment. Any longer than this and we will have to reschedule and you will be liable for the cancellation fee.

Vouchers Policy
Gift vouchers can be purchased by contacting us directly for a physical card version to be collected. Please let us know if you wish to have the cost of a treatment hidden or not on the voucher at the time of purchasing as we understand you may want to keep this part private from the recipient.

All vouchers are given a 6 month period in which a treatment(s) can be booked  and the voucher can be redeemed against at the time of payment. Please note, even if you are planning to use a voucher for your treatment, you will still be required to enter your details as usual when making the booking which corresponds with our cancellation and no-show protection policy.

A gift voucher cannot be used after the expiry date and any remaining balance will be removed and the code will become invalid and no longer available for use. We have no obligation to remind or inform you of a gift voucher’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry. Please also note we cannot control our diary for when you may be able to visit, so booking in advance and being prepared is strongly advised. 

If a recipient is unable to attend before the expiry date for any reason, the voucher may be used by someone else on their behalf, however the original expiry date will still stand.

Refund/Complaints Policy
Please be aware that we do not offer refunds or exchanges on any of our treatments and beauty care products (with the exception of non-perishable items such as electronics). If you are unhappy with the treatment or service you have received, please let us know immediately at the time of your appointment and we can try and fix the problem for you there and then, as you will not be able to claim money back at a later date.

Pregnancy Policy
Unfortunately, we cannot offer any treatments to ladies whilst they are in their first 12 weeks of pregnancy. After 12 weeks, if your GP/Midwife deems it safe for you to do so with a medical note, you may visit and have treatments adapted to what is most suitable for you. It is very important that you make us aware of your pregnancy so that we can look after you in the best way possible. You are sent a virtual consultation form at the time of booking, please fill this out within good time before your appointment as it covers a lot of information that will help us make your visit as comfortable as it can be. We cannot go ahead with your appointment until your consultation form is complete.

Payment Policy
We accept cash, BACS transfer and card payments. Please note we do not keep change in the cabin, so if you are planning to pay with cash, we ask that you kindly bring the exact amount. If you are planning to pay by BACS, bank details will be provided for you to make an online bank transfer at the end of your treatment.